FAQs

We are always adding new products that is worthy in quality.  If you would like to request certain items that are not currently offered on the site, please let us know.  More demand for certain products will move them up the queue.

When products are backordered, they are not currently in stock or on it's way to our facility.  Backordred items are ususally available within a week.  Preorder items are items that we aquire only when the items are ordered by our customer to ensure the optimum quality and freshness.  Some items are seasonal and extremely limited in supply.  These items needs to be preordered and paid ahead of time to ensure the product availablility.

We do not offer returns or exchanges.  These are highly perishible items and we guarantee that the products that we ship are the same quality that we ship out to Michelin Rated Restaurants.  Please make sure to review the orders before confirming. Orders are usually processed immediately upon placement. Once the order processing as begun, it may not be cancelled or returned as each order is custom processed. If however, the mistake in the order was made by Luxe Gourmets please contact us at [email protected] immediately with your order number.

We do thorough check of each item and are packaged with care.  If you have recevied damaged items during transit, please contact us and the problem will be escalated to FedEx. Please call (866) 928-6428 or email us at [email protected]. To better assist you please be prepared with your tracking number when you call.