We are constantly searching for, and adding new products that are up to our standards for quality. If you would like to request items that are not currently offered by Luxe Gourmets, please let us know.
Backorder: Products are backordered if they are not currently in stock but should be available within a week.
Preorder: To ensure optimum quality and freshness, some items are ordered only after we receive requests from our customers. These items may be seasonal or in extremely limited supply, and need to be Preordered (and paid for ahead of time) to ensure product availability.
We do not offer returns or exchanges. These are highly perishible items and we guarantee that the products that we ship are the same quality that we ship out to Michelin Rated Restaurants. Please make sure to review the orders before confirming. Orders are usually processed immediately upon placement. Once the order processing as begun, it may not be cancelled or returned as each order is custom processed. If however, the mistake in the order was made by Luxe Gourmets please contact us at [email protected] immediately with your order number.
We do thorough check of each item and are packaged with care. If you have recevied damaged items during transit, please contact us and the problem will be escalated to FedEx. Please call (866) 928-6428 or email us at [email protected]. To better assist you please be prepared with your tracking number when you call.
